Conrad Hotels & Resorts · Osaka
LUXAS
Luxury Audit System
The complete Forbes & Brand Standards audit platform for Conrad and Waldorf Astoria properties across Asia Pacific.
Workflow
Six Steps to Inspection Readiness
Select a Template
Choose from 8 department templates on the home screen. Each template is pre-loaded with every Forbes and Brand Standards criterion.
Complete the Audit
Rate each criterion Yes / No / N/A. Add notes, attach photo or video evidence, and flag items that need follow-up.
Assign Corrective Actions
For every flagged criterion, assign a team member, set a due date, and choose a priority level. Add threaded comments for context.
Save & Export
Save the audit to the history. Export as a branded PDF or share by email directly from the audit form.
Track on the Dashboard
Monitor readiness scores, trend charts, and the Forbes countdown on the Dashboard. Drill into any department for deeper analysis.
Share with the Network
Compose a weekly, monthly, quarterly, or annual report and share it with Quality Managers across Conrad and Waldorf Astoria Asia Pacific.
Features
Everything You Need, Built In
Every feature was designed specifically for Forbes Travel Guide and Hilton Brand Standards auditing at Conrad and Waldorf Astoria properties.
8 Audit Templates
Forbes & Brand Standards
Pre-built templates covering every department: Housekeeping, Arrival, Departure, Bar & Lounge, Atmos Dinner, Fitness, Digital, and Spa Reception — each with every criterion from your original Forbes audit documents.
Photo & Video Evidence
Per-criterion attachments
Attach up to 5 photos or videos directly to any audit criterion. Evidence thumbnails appear in the audit form and are printed in the PDF report, giving inspectors irrefutable visual documentation.
Follow-up Notes & Comments
Threaded accountability
Every flagged criterion supports a threaded comment panel with assignee, due date, priority level (Critical → Low), and status tracking (Open → In Progress → Resolved). All comments are printed in the PDF.
Monthly Summary Dashboard
Trend charts & heatmaps
A full analytics dashboard with a Forbes Cycle Readiness ring gauge, 8 department score cards, a 12-month heatmap, line/bar/radar trend charts, and a cross-department comparison with gap-to-Forbes analysis.
Forbes Inspection Countdown
Cycle date management
Set your target Forbes inspection date and the dashboard displays a live countdown with urgency-coded banners: On Track → Approaching → High Urgency → Critical, updating every minute.
Department Drill-Down
Per-department analytics
Click any department card to open a detailed page showing score trends, a ranked most-flagged criteria chart, failure-rate bars for every criterion, and a full sortable audit history table.
Corrective Action Register
Property-wide remediation
A dedicated page listing every open flagged item across all departments, filterable by status, priority, department, and assignee. Sort by due date to see what needs immediate attention before the inspection.
Team Roster & Assignment
Accountability by name
Build a team roster of HODs and supervisors with name, role, department, and avatar colour. Assign any corrective action to a specific team member with a due date and priority — visible across all views.
Multi-Property Support
Conrad & Waldorf Astoria
Add unlimited hotel properties — Conrad, Waldorf Astoria, or any Hilton brand. Each property has fully isolated audit data, templates, team rosters, Forbes settings, and shared reports.
Shared Reports Library
Asia Pacific QM network
Compose and share weekly, monthly, quarterly, or annual audit reports with Quality Managers across Conrad and Waldorf Astoria properties in Asia. Reports are saved in a searchable library with brand and region filters.
Weekly Email Digest
Automated summaries
One click generates a formatted weekly digest email with readiness score, department performance table, trend arrows, and a highlighted overdue actions section — pre-filled and ready to send to your GM and HODs.
PDF Export Everywhere
Print-ready reports
Every audit, department drill-down, and the executive Dashboard Readiness Report can be exported as a branded A4 PDF with Conrad Osaka logo, score summaries, evidence thumbnails, and comment threads.
Coverage
All 8 Departments Covered
Every template was built directly from your existing Forbes audit documents, preserving every criterion, section, and scoring weight.
Housekeeping
Rooms
Arrival Service
Front of House
Departure Service
Front of House
Bar & Lounge
Food & Beverage
Atmos Dinner
Food & Beverage
Fitness Center
Wellness
Digital Services
Technology
Spa Reception
Wellness
Administrator Only
Administrator Capabilities
The following features are reserved for the system administrator and are not available to standard users.
Template Manager
Add, edit, or remove any audit criterion across all 8 templates to reflect Forbes Travel Guide or Hilton Brand Standards updates. Navigate to Edit Templates in the header.
Property Management
Add new Conrad or Waldorf Astoria properties, configure their brand, Forbes threshold, and logo. Each property maintains fully isolated data. Click the property selector in the top-right.
Reports Library Administration
Delete outdated reports from the Shared Reports Library, manage the recipient address book, and control which reports are visible to the Quality Manager network.
Ready to Begin?
Select a department template and complete your first audit in minutes. Every criterion, every score, every corrective action — all in one place.